At SHINE we always do our best to provide the highest possible quality of service to those individuals or organisations that we interact with in any way.
However, we acknowledge that there may be occasions when things go wrong or you are dissatisfied with us and may wish to complain. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again. We take complaints very seriously and we treat them as an opportunity to develop and improve.
