Who are we?
SHINE: Support and Help IN Education is incorporated and registered in England and Wales with company number 04053509 and our registered office is at SHINE, The Leeming Building, Ludgate Hill, Leeds LS2 7HZ. SHINE: Support and Help IN Education is a ‘controller’ under the General Data Protection Regulation and the Data Protection Act 2018.
What data will we collect?
We will only collect information from you that is relevant and not excessive. In particular, we may collect the following information from you which is defined as ‘personal data’:
Personal details
Financial details
School data
Basis for processing personal data
The basis on which we process your personal data is one or more of the following:
It is necessary for the performance of our contract with you
This Privacy Statement sets out how we collect, use and store the personal information of beneficiaries, donors, and supporters, and their rights in relation to the use of their data.
It is necessary for us to comply with a legal obligation
You have given us your consent (this can be withdrawn at any time by advising us)
How will we use your data?
We may use your information for the following purposes:
Promotion of our services to funders / donors
Provision of our services to beneficiaries
Provision of education and training to beneficiaries
Maintaining accounts and records
Supporting and managing staff
Providing access to our website and personalising visits
Dealing with enquiries and requests for information or services
Maintaining information as a reference tool or general resource
Fundraising (for more information about our supporter research and profiling activities, please see the separate section in this policy)
Promotional activities
We always provide beneficiaries, donors, supporters and others with the choice to opt in to marketing from SHINE (which includes email updates, invites to events, fundraising appeals and the Annual Impact Report).
Furthermore, you can opt-out of receiving any promotional materials at any time by contacting us by email on info@shinetrust.org.uk or by calling 0113 468 7103.
Who may we share your information with?
beneficiaries
supporters
volunteers
Trustees
occasional external consultants
IT service providers
We may share your Personal Information with secure third-party service provider Intuit (Mailchimp), which hosts our mailing lists. Take a look at Intuit’s privacy policy at https://www.intuit.com/privacy/statement/.
We will not share your personal information with any other third parties. We will share personal information with law enforcement or other authorities if required by applicable law.
Who may we receive information from?
We may receive information about you from the following sources:
beneficiaries
donors
supporters
Please be assured that this information will be treated confidentially at all times and will only be used where necessary.
Data gathered by our website
We do not collect any personally identifiable information from the visitors to our website, apart from information you have given us when filling in an online form such as signing up for regular updates from SHINE, funding application forms or our online donation page.
We may also collect information about your usage of the website (for example, the URL you came from, IP address, domain types like .co.uk and .com, your browser type, type of device, your age and location and the pages of our website that were viewed during your visit). However, all this information will be stored in an anonymised format.
We use cookies to monitor your use of the website to observe behaviour, compile aggregate data and improve the usability of the site. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Supporter research and profiling
As part of SHINE’s major donor fundraising activities, we undertake research and profiling of supporters and prospective supporters who may have an interest in, and financial ability to, support SHINE’s mission.
We undertake research to gather information to build a picture about a supporter or prospective supporter. To do this we consider publicly available information such as geographic location, listed Directorships or trusteeships, donations to other organisations and measures of affluence such as typical earnings in a given profession and house valuations.
To help us to understand more about you as an individual and your ability to support the Charity, we may gather information about you from the following publicly available sources:
public registers such as Companies House, the Electoral Register, the Charity Commission, the Land Registry;
reliable print and broadcast media, such as the BBC, The Times, The Financial Times and regional press such as the Yorkshire Post or Northern Echo;
information that you put into the public domain such as company websites, biographies and professional networking sites;
From time to time we engage specialist third party agencies to gather some of the above-mentioned data on our behalf and assist with our prospect research activities and profiling but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the UK GDPR. The third-party agency we engage with is Prospecting for Gold Ltd.
We also use publicly available sources to carry out due diligence on donors in line with the charity’s Gift Acceptance Policy and to meet money laundering regulations. Please note, we do not use automated profiling or decision-making.
The research and profiling help us to understand more about you as an individual so we can focus conversations we have with you about fundraising and volunteering in the most effective way, and ensure that we provide you with an experience as a donor or potential donor which is appropriate for you.
Carrying out research and processing in this way allows us to conduct high value fundraising, which is essential for our legitimate interests – in this case, our ability to run SHINE’s grant-making programmes. We will always endeavour to do so with great care and in a way that does not unduly impact your rights and freedoms.
You will always have the right to opt out of us processing your personal information for research and profiling purposes. If you would prefer us not to use your data in this way, please email us at info@shinetrust.org.uk .
We are committed to working in a transparent, ethical, responsible and honest way. To reflect this commitment, we are registered with the Fundraising Regulator and are committed to the Regulator’s Code of Practice.
How long will we keep your information for?
We will normally keep your information throughout the period of time that we are providing services to you or receiving support from you and afterwards for a period of six years as we are required to do by law and also by the regulations that apply to us
More information is set out in our data retention policy which is available on request from us
Transfers to third countries
We may from time to time transfer your personal data to a country outside of the UK; for the purposes of cloud storage and Mailchimp usage.
Normally this will be necessary for the performance of your contract with us or for the exercise or defense of legal claims on your behalf
Sometimes we may transfer for other reasons and we will ensure that appropriate safeguards are in place at all times
What rights do you have?
The General Data Protection Regulation gives you rights in relation to the data we store and use.
These are:
The right to be informed. This means that we must tell you how we use your data, and this is the purpose of this Privacy Notice
The right of access. You have the right to access the data that we hold on you. To do so, you should make a subject access request.
The right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it
The right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it
The right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct
The right to portability. You may transfer the data that we hold on you for your own purposes
The right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests
The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.
These are not absolute rights and only apply in specific scenarios depending on the context and the reason we are processing your personal data.
If you wish to exercise any of the rights explained above, please contact us by email on info@shinetrust.org.uk or call 0113 468 7103.
Who can you complain to?
If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact us by email on info@shinetrust.org.uk or call 0113 468 7103.
If your complaint remains unresolved or you think that your data protection rights have been breached by us then you can contact the Information Commissioner’s Office, details available at ico.org.uk
Changes to this privacy statement
This privacy notice was last updated in January 2025 . We may change this Privacy Statement from time to time. You should check this statement occasionally to ensure you are aware of the most recent version.
How to contact us
If you have questions about this Privacy Statement or require further information please contact us by email on info@shinetrust.org.uk or call 0113 468 7103.
